Frequently Asked Questions

When will my order ship?

All items are made to order. Please allow 2–3 business days for processing before dispatch.

Orders are processed Monday through Friday. Orders placed on weekends or public holidays will be processed the next business day.

You’ll receive a tracking email once your order has shipped.

How long will shipping take?

Once shipped, orders usually arrive in 2-8 business days, not including public holidays and weekends and depending on your location.

All orders are shipped from Melbourne via Australia Post.
For more detailed estimates visit Australia Post's Guide

Will you be making other sizes or colours?

I’m currently experimenting with different coloured filaments for the liner covers — stay tuned 👀 If you’d love to see a certain colour or need a custom size, feel free to send me a DM on Instagram @from_jumwa